Payment

We accept most major credit and debit cards.

Packaging
All of the product packaging is tested to ensure durability, especially with little hands! It is also 100% recyclable as are the cardboard postal boxes that your product arrives in. We choose these materials to ensure your product arrives in perfect condition.

Delivery:
National delivery is available to most UK Mainland destinations.

Free delivery on orders over £5.
Standard delivery on orders under £5 (3-5 days) - £1.99
Next day delivery tracked (order before 12pm) - £7.99*
Collection – Free collection from our premises in Cotgrave, NG12. Email us your order (info@gobake.co.uk) and we will notify you when your order is ready for collection.

Working days are Monday-Friday excluding weekends and bank holidays. Note: Next day delivery excludes weekends and bank holidays so please allow longer at these times.

We cannot be held responsible for incorrect addresses or postcodes so please be careful when entering these details.

We do not ship outside of the UK at present.

Returns:
We hope your order is to your satisfaction but if you are unsatisfied then please do contact us to see if we can resolve the problem. Unfortunately due to the perishable nature of the items we do not accept returns unless the parcel arrives damaged. We will require photographs of the damage so that we can claim from our couriers as everything leaves our premises in perfect condition. Please send the photographs to info@gobake.co.uk as soon as possible and we will endeavour to send a replacement within 24 hours.
Cancellations:
You may cancel orders at any time up to 10am on the morning of your order being collected or dispatched. Please phone us directly on 07817 583705 to cancel the order as emails may not be seen before dispatch.
We operate our terms in accordance with the Consumer Contracts Regulations. Due to our products being a food item, we cannot accept returns if any of the seals on the products are broken or damaged.
You are entitled to cancel an order without reason within 14 days of the day you received your order. To receive a full refund, you must confirm this in writing first and return the item to us at your own expense, therefore we recommend that proof of postage is obtained when sending an item back. We are only able to refund for items received back by us, we are unable to accept responsibility for items lost or damaged in transit.  This does not affect your statutory rights.
Returns Address:
Go Bake
4 Rowan Close
Cotgrave
Nottingham
NG12 3SW

Customer guarantee:
Here at Go Bake we are passionate about getting kids baking so if you enjoyed your first baking mix why not send us a picture or share on social media #myfirstmix so we can share your fabulous bakes with everyone! If you are not happy with our product then please get in touch at info@gobake.co.uk as we are constantly striving to make sure our products are the best they can be